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Interactive Voice Response Services (IVRS) |
Interactive Voice Response Services (IVRS) help you:
- automate many aspects of your study ,
- allow you to conduct any trial with added flexibility and confidence.
Our IVRS solutions are designed and supported by clinical teams. The insight and understanding that come from being part of one of the largest and most comprehensive drug development companies allow us to truly understand what is needed for program success and to design solutions to fit your needs.
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.
An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. An IVR system consists of telephony equipment, software applications, a database and a supporting infrastructure. Common IVR applications include:
- Bank and stock account balances and transfers
- Surveys and polls
- Office call routing
- Call center forwarding
- Simple order entry transactions
- Selective information lookup (movie schedules, etc.)
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand over a call to a human being who can view data related to the caller on a display. |
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